Personal data controller and contact data

This policy applies to the processing (use) of any personal data by BMG turistične storitve d.o.o. (operator) or carried out on behalf of the operator.

Operator information:

BMG turistične storitve d.o.o.
Križna pot 6
2327 Rače
VAT number: SI37969340

What personal data do we process?

Basic contact information (name, surname, telephone number, e-mail address);
Information about the use of our websites (visits to individual pages, clicks on links, time spent) and information regarding the response to our e-mails (whether the message was open, which links you clicked on);

Information we need to fulfill the contract and delivery of the purchased goods (subject of purchase, price, delivery address, delivery time, method of payment, date of payment, data on complaints, data on the issued invoice, etc.).

Legal basis for the processing of personal data

We may process your personal data on the following legal bases:

  • when necessary to meet our legal obligations (eg issuing invoices for purchased goods);
  • when the processing of your personal data is necessary for the conclusion and fulfillment of the contract you have concluded with us or because you have requested an offer from us;
  • when you have given your consent to the processing of your personal data for a specific purpose of processing, and you always have the right to revoke the given consent (eg for customized notification of our offer based on profiling);
  • when we have a legitimate interest in the processing of your personal data, for example to send you an email in case you have left the shopping cart on our website without completing the purchase.

Purposes of personal data processing

We may use your personal information for one or more of the following purposes:

  • communicating with you regarding the provision of our services and responding to your inquiries;
  • conclusion of the contract and fulfillment of obligations arising from the concluded contract;
  • marketing communication (sending e-mails);
  • to enforce any legal claims and resolve disputes;
  • for statistical analyzes on the sale of our goods and on the use of our websites;

How long do we keep your personal information and what happens to it then?

We retain basic personal information as long as you have the status of our registered user on our websites or are subscribers to our newsletter.

Personal data that we process on the basis of your consent are stored permanently or. until you revoke this consent.

Data on issued invoices are kept for 10 years from the date of issue.

We keep the data necessary for the conclusion and fulfillment of the contract between you and us for another 5 years from the fulfillment of the contract (supply of goods).

After the retention period, personal data is efficiently deleted or anonymised, which means that we process it in such a way that it can no longer be linked to or attributed to you.

Voluntary transmission of data and consequences of non-transmission

The provision of personal data is voluntary. You are not obliged to provide us with personal data, but if you do not provide it, it cannot receive certain services or enter into contracts with us. We will state which data is such that its transmission will have the stated consequences each time we obtain personal data from you.

Who has access to your personal information?

We do not pass on your personal data and do not provide information to third parties (outside the company Hiša daril doo) except those who have a written contract with us, on the basis of which they perform certain tasks related to data processing and are obliged to comply with legislation on processing and protection of personal data (so-called contractual processors). The contractual processors to whom we provide personal data are:

  • marketing service providers
  • call studio providers
  • email providers
  • accounting service provider

Contractual processors may only process personal data in accordance with our instructions and may not process personal data for their own purposes. They are committed, together with their employees, to protecting the confidentiality of your personal information.

Contractual processors may only process personal data in accordance with our instructions and may not process personal data for their own purposes. They are committed, together with their employees, to protecting the confidentiality of your personal information.

Contractual processors do not export personal data to third countries (outside the Member States of the European Economic Area – these are the EU members and Iceland, Norway and Liechtenstein).

What rights do you have regarding personal data, how can you revocate the consent for processing and what are the consequences of the revocation?

You have the following rights regarding your personal information to ask us at any time:

  • confirmation whether we are processing your personal data;
  • access to personal data and the following information: purposes of processing; types of personal data; users or categories of users to whom personal data have been or will be disclosed, in particular users in third countries or international organizations; the envisaged period of retention of personal data or, if that is not possible, the criteria used to determine that period; the existence of automated decision-making, including profiling and the reasons for it, as well as the importance and intended consequences of such processing for you;
  • one (free of charge) copy of personal data in a form that you specify (if the request is made by electronic means of communication and you do not request otherwise, a copy shall be provided in electronic form); for additional copies you request, we may charge a reasonable fee, taking into account the cost;
  • correction of inaccurate personal data;
  • restriction of processing where:
  • you dispute the accuracy of personal data, for a period that allows us to verify the accuracy of personal data;
  • the processing is illegal and you oppose the deletion of personal data and instead request a restriction on their use;
  • we no longer need personal data for processing purposes, but you need them to assert, implement or defend legal claims, the deletion of all personal data (right to be forgotten) if the preconditions of Article 17 of the General Data Protection Regulation are met, and in particular in the case of when you revoke your consent to the processing of personal data;
  • printout of personal data in a structured, commonly used and machine-readable form, with the right to pass this data on to another controller without interfering with me;
  • cessation of the use of personal data for direct marketing purposes, including profiling;
  • that you are not subject to a decision based solely on automated processing, including profiling, provided that the preconditions set out in Article 22 of the General Data Protection Regulation are met.
  • the right to lodge a complaint against us with the Information Commissioner if you believe that the processing of your personal data violates the General Data Protection Regulation.

Rights execution procedure

You can address your requests regarding the exercise of personal data rights in writing to any of the contacts listed at the top of this document under Personal Data Controller and Contact Data.

For the purpose of reliable identification in the case of exercising rights in relation to personal data, we may request additional information from you, and we may refuse to take action only if we prove that we cannot reliably identify you.

We must respond to your request to exercise your personal data rights without undue delay and at the latest within one month of receiving your request.